Shipping & Returns
PLEASE NOTE THAT I AM BASED IN THE UK AND SO INTERNATIONAL DELIVERY TIMES WILL VARY FROM YOUR OWN DOMESTIC SERVICE.
ITEMS ARE DESPATCHED 3-5 BUSINESS DAYS FROM RECEIPT OF PAYMENT.
UK DELIVERY TIMES ARE APPROX 3-7 BUSINESS DAYS FROM POSTING DATE.
INTERNATIONAL DELIVERY TIMES TO YOUR COUNTRY AND NOT TO YOUR ADDRESS ARE APPROX 7-21 BUSINESS DAYS FROM DATE OF SHIPPING.
INTERNATIONAL PACKAGES MAY BE HELD AT YOUR COUNTRY'S CUSTOMS HOLDING CENTRES WHICH WILL ADD TO THE DELIVERY TIME TO YOUR ADDRESS.
UK DELIVERY: All orders are posted via 2nd Class Signed For, therefore a signature will be required upon delivery.
Orders up to £20.00 = £4.00
Orders from £20.00 to £50.00 = £6.00
Orders from £50.00 to £100.00 = £10.00
Orders £100.00+ = FREE
INTERNATIONAL DELIVERY: All orders are posted via Royal Mail's Airmail Tracked service, and arrival in your country can take 7-21 days; a Tracking number will be provided once your order is shipped.
Airmail Tracked & Signed Prices:
Orders up to £30.00 = £11.00
Orders over £30.00 = £13.50
Orders over £60.00 = £15.00
Orders over £100.00 = £20.50
CANCELLATIONS AND RETURNS
Please contact me immediately if you have a problem.
You can cancel your order within SEVEN days of placing and paying for it.
If your order has already been posted to you then please return it unopened and obtain proof of posting/shipping - this is to prove that it's been sent back to me and also covers you in case it is lost - INTERNATIONAL RETURNS MUST BE MARKED AS "RETURN" SO THAT I DO NOT INCUR EXTRA CHARGES, FAILURE TO DO THIS WILL RESULT IN THE CHARGES BEING DEDUCTED FORM YOUR REFUND.
In the case of cancelled orders that have not been posted, you shall receive a full refund.
Returned orders must be unopened and un-used - any sign of tampering or use will result in non-refund of monies (please take a photo prior to posting to cover your legal rights.)
If your item arrives damaged or not as described the you may choose between returning it for a full refund including any postage/shipping costs, or to receive a replacement with free shipping - PLEASE SEND PHOTOS OF THE DAMAGE SO THAT I CAN INCLUDE THEM WITH A COMPENSATION CLAIM.
If your item is returned to me due to your postal service being unable to deliver because you gave an incorrect address, or did not collect your item from a postal holding centre then you can either receive a refund MINUS shipping costs, or pay a 2nd shipping amount for redelivery once I receive it back - I WILL CONTACT YOU IF YOUR ITEM IS RETURNED AND WILL REFUND MINUS SHIPPING IF I DO NOT GET A RESPONSE WITHIN 7 DAYS.
If your order does not arrive, despite Tracking information stating that it has, then it is up to you to search your property and enquire at neighbouring houses to see if they have taken it in for you.
If it is not to be found then I shall NOT be sending you a refund or replacement, but will give you your proof of posting/Tracking information so that you can make a Police complaint for mail theft. Once you send me proof of a Police log, which I shall check, then I shall notify Royal Mail of theft of an item; I shall work with you throughout to ensure a happy outcome for you.